Pursuant to Articles 52 et seq. of Italian Legislative Decree No. 206 of 6 September 2005 – Consumer Code, Customers acting as consumers have the right to withdraw from the purchase contract, without giving any reason, within 14 days.

The withdrawal period expires 14 days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the goods.

Where multiple goods are ordered in a single order and delivered separately, the withdrawal period begins on the day on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the last item.

HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

Before the expiry of the 14-day withdrawal period, the Customer must inform:

Creazioni Italiane Worldwide E.Commerce Srls
VAT No. / Tax Code: 11429360966
E-mail: info@creazioniitaliane.it
PEC: creazioni-italiane@pec.it

of the decision to withdraw from the contract by means of an explicit statement.

The Customer may use the standard withdrawal form provided for by law or submit any other unequivocal statement setting out the decision to withdraw from the contract.

To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the 14-day period has expired.

ONLINE WITHDRAWAL

For purchases concluded through the AURUX website, the Customer may also exercise the right of withdrawal by using the online withdrawal function available on this page.

The function enables the Customer to communicate the decision to withdraw from the contract online by providing or confirming at least:

• the Customer's name;
• the information necessary to identify the contract or order from which the Customer wishes to withdraw;
• the electronic means through which the Customer wishes to receive confirmation of the withdrawal.

The withdrawal function is available during the period in which the right of withdrawal may be exercised and can be accessed through the link provided on the website.

After completing the request, the Customer may submit it using the “CONFIRM WITHDRAWAL” function.

Following confirmation, Creazioni Italiane Worldwide E.Commerce Srls will send the Customer, without undue delay and on a durable medium such as e-mail, confirmation of receipt of the withdrawal request.

The right of withdrawal is deemed to have been exercised within the applicable deadline when the withdrawal statement is submitted before the withdrawal period expires.

RETURN OF PRODUCTS

After communicating the withdrawal, the Customer must return the products without undue delay and in any event within 14 days from the date on which the Customer communicated the decision to withdraw.

The deadline is met if the Customer sends the goods back before the 14-day period has expired.

Products must be returned to:

Creazioni Italiane Worldwide E.Commerce Srls
Via Delle Rose (già Via Paradiso) n. 10
84025 Eboli (SA)
Italy

THE DIRECT COST OF RETURNING THE PRODUCTS UNDER THE RIGHT OF WITHDRAWAL IS ALWAYS BORNE BY THE CUSTOMER.

AURUX does not provide prepaid return labels and does not reimburse return shipping costs relating to the exercise of the right of withdrawal.

The Customer is responsible for arranging and paying for the return shipment.

The Customer is strongly advised to use a tracked shipping service and to keep the shipping receipt and tracking number until the refund has been completed.

The Customer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product.

REFUND

Where the right of withdrawal is validly exercised, Creazioni Italiane Worldwide E.Commerce Srls will reimburse the payments received from the Customer, including the cost of standard delivery where required by law, without undue delay and in any event no later than 14 days from the day on which it is informed of the Customer's decision to withdraw from the contract.

Any additional costs resulting from the Customer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller will not be reimbursed.

The refund will be made using the same means of payment used by the Customer for the original transaction, unless otherwise agreed and provided that the Customer does not incur any costs as a result of the refund.

The Seller may withhold the refund until the goods have been received or until the Customer has provided evidence of having sent the goods back, whichever occurs first.

RETURN SHIPPING COSTS ARE NOT REFUNDED.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in the cases provided for by applicable consumer protection legislation.

In particular, where applicable to products sold by AURUX, the right of withdrawal may be excluded for goods made to the Customer's specifications or clearly personalised and, within the limits permitted by law, for sealed goods which are not suitable for return for health protection or hygiene reasons where they have been unsealed after delivery.

Simply opening the normal product packaging in order to examine the product does not automatically result in the loss of the right of withdrawal.

INTERNATIONAL ORDERS

AURUX applies the same 14-day withdrawal procedure described above to international orders, without prejudice to any mandatory consumer rights applicable under the law of the Customer's country of habitual residence.

FOR ALL INTERNATIONAL RETURNS MADE UNDER THE RIGHT OF WITHDRAWAL, THE DIRECT RETURN SHIPPING COSTS ARE ALWAYS BORNE BY THE CUSTOMER.

AURUX does not provide prepaid international return labels and does not reimburse the cost of returning goods when the Customer exercises the right of withdrawal.

The Customer must arrange and pay for the return shipment to the AURUX return address in Italy.

For international returns, the Customer is strongly advised to use a tracked shipping service and retain proof of shipment and the tracking number.

LEGAL GUARANTEE

The rules above concerning return shipping costs apply to the exercise of the right of withdrawal.

They do not limit the Customer's mandatory rights under the legal guarantee of conformity applicable to defective or non-conforming products.

For matters concerning defective or non-conforming products, please refer to the AURUX Legal Warranty page.

APPLICABLE CONSUMER RIGHTS

For any matters not expressly covered on this page, the AURUX General Terms and Conditions of Sale and the applicable consumer protection legislation shall apply.

Any mandatory consumer rights applicable under the law of the Customer's country of habitual residence remain unaffected.