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GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale govern the purchase of products sold through the website www.aurux.it, hereinafter also referred to as the “Site”. The Site is managed by: Creazioni Italiane Worldwide E.Commerce Srls Tax Code and VAT No.: 11429360966 PEC: creazioni-italiane@pec.it E-mail: info@creazioniitaliane.it, hereinafter also referred to as the “Seller” or “CREAZIONI ITALIANE”.
Creazioni Italiane Worldwide E.Commerce Srls is the entity that manages the Site, advertises and sells the Products, receives orders and payments, handles shipping and returns, issues refunds and is responsible to the Customer for the legal warranty of conformity.
The online sales service is primarily intended for consumers, meaning natural persons purchasing for purposes unrelated to any business, commercial, craft or professional activity.
These General Terms and Conditions are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, no. 206, known as the Consumer Code, and Legislative Decree 9 April 2003, no. 70, on electronic commerce.
The language available for concluding the contract is Italian.
The Customer is invited to read these General Terms and Conditions carefully before making any purchase.
The General Terms and Conditions are made available on the Site so that they can be consulted, stored and reproduced.
INDEX
Seller Identification
Products sold on the Site
Product Information
Prices
Ordering Products
Order Acceptance and Contract Conclusion
Payment Methods
Order Confirmation
Product Availability and Errors
Shipping and Delivery
Failed Delivery, Storage and Incorrect Address
Shipping Risk
Right of Withdrawal
Exclusions from the Right of Withdrawal
Product Return Methods
Refund
Legal Warranty of Conformity
Product Care
Complaints and Customer Support
Privacy
Applicable Law and Jurisdiction
Alternative Dispute Resolution
Contacts
Shipping times and costs
1. SELLER IDENTIFICATION
The Seller is: Creazioni Italiane Worldwide E.Commerce Srls Tax Code and VAT No.: 11429360966 REA: SA-452011 PEC: creazioni-italiane@pec.it E-mail: info@creazioniitaliane.it
Creazioni Italiane Worldwide E.Commerce Srls is the entity with which the Customer enters into the purchase contract.
Creazioni Italiane Worldwide E.Commerce Srls:
manages the website www.aurux.it;
advertises and presents the Products;
determines and publishes sale prices;
receives orders;
collects payments;
handles the preparation and shipment of orders;
manages customer service;
authorizes and receives returns;
issues refunds;
is responsible for the legal warranty of conformity.
The operational warehouse and address to be used for any returns previously notified to the Seller is:
Creazioni Italiane Worldwide E.Commerce Srls
Via Delle Rose (già Via Paradiso) n. 10
84025 Eboli (SA)
Italy
The Customer must contact the Seller in advance before making a return by writing to:
The Customer will receive the instructions needed to correctly identify the return.
Failure to request instructions in advance does not automatically result in loss of the right of withdrawal, provided that the withdrawal was communicated within the legal time limits and the returned Product is clearly identifiable.
2. PRODUCTS SOLD ON THE SITE
Through the Site, the following are sold by way of example:
silver jewelry;
jewelry in metal alloys;
gold-plated jewelry;
rhodium-plated jewelry;
necklaces;
bracelets;
rings;
earrings;
pendants;
bracelets inspired by the Tamashii-Shamballa style;
jewelry with natural stones;
jewelry with synthetic or artificial stones;
jewelry with pearls;
fashion accessories;
pure silk scarves;
pure silk ties;
gift packaging;
other Products indicated on their respective pages on the Site.
The Seller reserves the right to modify, expand or reduce the assortment of Products available on the Site at any time.
Removal of a Product from the catalog does not affect orders already validly concluded, except in the event of subsequent unavailability or another legitimate cause promptly communicated to the Customer.
3. PRODUCT INFORMATION
The essential characteristics of the Products are indicated on the respective product pages published on the Site.
Each product page may contain, depending on the type of item:
Product name;
description;
identification code;
images;
materials;
color;
dimensions;
weight, when available;
composition;
metal type;
type and color of plating;
any stones;
any pearls;
metal or textile components;
price;
availability;
care and storage methods;
any limitations;
any warnings;
special characteristics of the Product;
information on the manufacturer, importer or responsible economic operator, when required by applicable law.
The Customer must carefully read the Product page before completing the order.
Product images are for illustrative purposes.
The Seller undertakes to represent the Products as faithfully as possible, but slight differences may occur in:
color;
shade;
reflection;
brightness;
proportion;
apparent size.
Such differences may depend on:
the screen used by the Customer;
device settings;
lighting used for photography;
natural characteristics of the materials;
artisanal or semi-artisanal workmanship;
normal variations among different examples of the same Product.
For jewelry, stones, pearls, handcrafted components and silk accessories, any slight differences in color, shape or finish do not necessarily constitute a defect when compatible with the nature of the material and the workmanship of the Product.
For natural stones, variations may occur in:
color;
transparency;
veining;
inclusions;
shape;
size.
Such variations may be natural characteristics of the stone.
The indication of a stone as natural, synthetic, reconstructed, treated or artificial is stated on the relevant product page based on the information available.
Commercial names do not automatically amount to gemological certification unless the product page expressly states that a certificate has been issued by a laboratory or qualified party.
The Customer is invited to carefully check:
ring size;
necklace length;
bracelet length;
pendant dimensions;
weight;
any other measure indicated on the product page.
4. PRICES
All prices published on the Site are directly the sales prices applied to final consumers.
Prices are expressed in euros and include applicable VAT unless expressly stated otherwise.
Any shipping charges and other additional costs are shown separately in the cart and purchase process before order confirmation.
Before finally submitting the order, the Customer can view:
the price of the Products;
any discounts;
any shipping costs;
any other costs;
the total amount to be paid.
The Seller reserves the right to change prices at any time.
Changes do not apply to orders already validly concluded and confirmed.
In the event of promotions or price reductions, the Seller will indicate, when required by applicable law, the previous price used as a reference.
In the event of an obvious material error in the price published on the Site, the Seller will promptly inform the Customer.
The Customer may:
confirm the purchase at the correct price;
or cancel the order and obtain a full refund of any amounts already paid.
The Seller may not unilaterally change the price of an order already concluded without the Customer’s consent.
5. ORDERING PRODUCTS
To purchase the Products, the Customer must:
select the desired Product;
choose any available variants;
indicate the quantity;
add the Product to the cart;
check the contents of the cart;
enter personal data;
enter the shipping address;
enter any billing address;
choose the payment method;
verify the total price;
read and accept these General Terms and Conditions;
consult the Privacy Policy;
submit the order using the button that clearly indicates the obligation to pay.
Before submitting the order, the Customer can check the purchase summary and correct any errors relating to:
Selected Products;
quantity;
sizes;
measurements;
colors;
variants;
personal data;
shipping address;
billing address;
payment methods;
any promotional codes.
By submitting the order, the Customer declares that they have read and accepted:
these General Terms and Conditions of Sale;
the Privacy Policy;
the Cookie Policy;
information provided on the Product page;
the total price;
any shipping costs.
The order submitted by the Customer constitutes an offer to purchase the selected Products.
6. ORDER ACCEPTANCE AND CONTRACT CONCLUSION
The sales contract is considered concluded when the Customer receives the order confirmation from the Seller by email.
Any automatic communication that merely confirms receipt of the order does not constitute final acceptance when the communication clearly indicates that it is only an acknowledgment of receipt.
The Seller reserves the right not to accept or to cancel an order in the following cases:
Product unavailable;
incomplete or incorrect Customer data;
inability to verify payment;
unauthorized payment;
reasonable suspicion of fraudulent use of payment;
obvious pricing error;
obvious error in the Product description;
order anomalous in quantity, frequency or method;
order incompatible with normal retail sale;
inability to ship to the address provided;
order placed through unauthorized automated systems;
legal or material impossibility of carrying out the sale.
If an order is not accepted or is cancelled, the Seller will inform the Customer by email and fully refund any amounts already received.
7. PAYMENT METHODS
The Seller accepts the payment methods indicated during the purchase process.
By way of example, the following may be available:
PayPal;
credit cards;
debit cards;
other payment methods indicated at checkout.
The payment methods actually available are those shown to the Customer before order confirmation.
Payment must be made in full before shipment unless expressly stated otherwise on the Site.
In the event of payment by bank transfer, preparation and shipment of the order will begin after the amounts due have actually been credited to the account indicated by the Seller.
When requested, the Customer must indicate the order number in the bank transfer reference.
The Seller is not responsible for any delays arising from the processing times of:
banking institutions;
payment networks;
intermediaries;
payment service providers.
Any liability directly attributable to the Seller remains unaffected.
Payment card information is processed by the respective payment service providers according to their security procedures.
The Seller does not retain full card details, except for what may be securely managed by payment service providers.
An invoice will be issued when mandatory or when validly requested by the Customer within the time limits set by applicable tax law.
8. ORDER CONFIRMATION
After the order is submitted and accepted, the Customer will receive an email containing, as applicable:
order number;
order date;
Customer data;
Purchased products;
quantity;
any variants;
price of the Products;
any discounts;
any shipping costs;
total paid;
delivery address;
any billing address;
payment method;
information on the right of withdrawal;
link or copy of the applicable General Terms and Conditions.
The Customer must promptly verify the accuracy of the data indicated in the order confirmation.
Any errors must be reported to the Seller as soon as possible at:
The contract is stored electronically for the period necessary to fulfill the order and comply with legal obligations.
The Customer may request information or a copy of data relating to their order by contacting customer service.
9. PRODUCT AVAILABILITY AND ERRORS
The availability of the Products shown on the Site is updated with the greatest possible care.
However, a Product may become unavailable after the order is submitted due to:
technical errors;
inventory updates not occurring immediately;
simultaneous sales;
synchronization errors;
damage to the Product;
failure to restock;
other unforeseeable circumstances.
In such a case, the Seller will promptly inform the Customer and may propose:
replacement with an equivalent Product;
waiting for restocking;
cancellation of the unavailable Product;
full refund of the amount paid for the unavailable Product.
The Customer is not required to accept a replacement Product.
In the event of cancellation, the refund will be made without undue delay using the same payment method, unless otherwise agreed.
The Seller reserves the right to correct errors, inaccuracies or omissions on the Site, without prejudice to rights already acquired by the Customer.
10. SHIPPING AND DELIVERY
Products purchased on the Site will be shipped to the address indicated by the Customer during the purchase process.
Order preparation, packing and physical shipment are handled by:
Creazioni Italiane Worldwide E.Commerce Srls
Shipments are made by express courier or another shipping service indicated by the Seller.
Unless otherwise indicated on the product page or during the purchase process, the Seller undertakes to hand the Products to the carrier within 3 working days of payment confirmation.
For orders paid by bank transfer, the period starts from the actual crediting of the payment.
Delivery times shown on the Site are estimates and may vary depending on:
to the courier;
destination location;
season of the year;
holidays;
strikes;
weather events;
force majeure;
customs inspections;
incorrect or incomplete addresses;
recipient absence;
other events not directly controllable by the Seller.
Unless otherwise agreed between the Parties, delivery will take place within the period provided by applicable law.
Deliveries are normally made Monday through Friday, excluding:
Saturday;
Sunday;
national holidays;
local holidays.
Deliveries are not made to P.O. boxes unless the selected service expressly permits it.
At the time of delivery, the signature of the Customer or of an adult present at the indicated address may be required.
When available, the Customer will receive the tracking code at the email address used for the order.
For any shipping-related issue, the Customer must contact:
11. FAILED DELIVERY, STORAGE AND INCORRECT ADDRESS
The Customer is responsible for the accuracy and completeness of the shipping address indicated at the time of the order.
The Customer must indicate:
recipient's first and last name;
street;
street number;
Postal Code;
city;
province;
Country;
telephone number, when requested;
any information necessary to reach the address.
In case of:
incorrect address;
incomplete address;
unknown recipient;
recipient absent;
unjustified refusal of delivery;
failed collection;
storage with the courier;
failure to pay any customs charges;
other cause attributable to the Customer,
the Seller may charge the Customer documented costs relating to:
storage;
return of the goods;
address correction;
new shipment;
any additional charges applied by the courier.
If the parcel is returned, the Customer will be contacted at the email address indicated in the order.
The Customer may choose whether to:
request a new shipment, paying any applicable costs;
exercise the right of withdrawal, where the requirements are met;
agree on a different solution with the Seller.
If the Customer does not respond within 7 days of the Seller’s communication, the Seller may suspend reshipment until instructions are received.
Any costs withheld from the refund or requested from the Customer must be:
actually incurred;
documentable;
attributable to the Customer's conduct.
12. SHIPPING RISK
In contracts concluded with consumers, the risk of loss or damage to the Products transfers to the Customer only when the Customer, or a third party designated by them other than the carrier, physically takes possession of the Products.
If the Customer independently chooses a carrier other than those proposed by the Seller, the risk transfers to the Customer when the Product is handed over to the carrier chosen by the Customer, within the limits provided by law.
At the time of delivery, the Customer is invited to check:
that the number of packages matches what is indicated in the delivery documents;
that the packaging is intact;
that the packaging is not damaged;
that the packaging is not wet;
that the packaging has not been opened or altered;
that there are no evident signs of tampering.
In the event of visible damage to the packaging, the Customer is invited to:
accept the package with a specific written reservation;
or, in more serious cases, refuse delivery;
photograph the package;
promptly inform the Seller.
Signing the proof of delivery without reservation may limit the possibility of contesting immediately visible external damage to the packaging.
Failure to note a reservation does not affect the Customer’s mandatory rights relating to:
defects not immediately visible;
legal warranty of conformity;
other rights recognized by applicable law.
13. RIGHT OF WITHDRAWAL
The consumer Customer has the right to withdraw from the contract, without having to provide any reason, within 14 days.
The period starts on the day when the Customer, or a third party designated by them other than the carrier, acquires physical possession of the Product.
For an order relating to several Products delivered separately, the period starts on the day the Customer acquires physical possession of the last Product.
To exercise the right of withdrawal, the Customer must communicate their decision to the Seller by an explicit statement sent to:
Creazioni Italiane Worldwide E.Commerce Srls
E-mail: info@creazioniitaliane.it
PEC: creazioni-italiane@pec.it
The communication should preferably contain:
Customer's first and last name;
order number;
Product or Products for which withdrawal is exercised;
date of receipt;
email address used for the order;
Customer's contact details;
any IBAN, if payment was made by bank transfer.
To meet the withdrawal deadline, it is sufficient for the Customer to send the notice before the end of the 14-day period.
The Customer may use the following withdrawal form, without its use being mandatory.
STANDARD WITHDRAWAL FORM
To Creazioni Italiane Worldwide E.Commerce Srls
Via Paradiso/Via Delle Rose
84025 Eboli (SA)
E-mail: info@creazioniitaliane.it
PEC: creazioni-italiane@pec.it
I, the undersigned:
First and last name: ______________________________
hereby withdraws from the sales contract relating to the following Product or Products:
Product(s): ______________________________
Order number: ______________________________
Ordered on: ______________________________
Received on: ______________________________
Customer Address: ______________________________
Email used for the order: ______________________________
Date: ______________________________
Customer signature, only if the form is sent in paper form:
After notification, the Seller will provide the Customer with operational instructions for the return.
14. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
The right of withdrawal is excluded only in the cases provided by law.
In particular, it may be excluded for:
Made-to-measure products;
Clearly personalized Products;
Products made according to specific Customer requests;
goods liable to deteriorate or expire rapidly;
sealed goods that are not suitable for return for reasons of hygiene or health protection and that have been opened after delivery;
goods which, after delivery, are inseparably mixed with other goods;
other cases expressly provided for by applicable law.
For earrings or other accessories intended for direct contact with parts of the body, the hygiene-related exclusion may apply when the Product was delivered with hygienic packaging or a hygiene seal and that packaging or seal has been opened or removed, within the limits permitted by law.
Simply opening the normal packaging to examine the Product does not automatically exclude the right of withdrawal.
The fact that the Product has been tried on, worn, used, modified or damaged does not automatically result in loss of the right of withdrawal, except in cases expressly provided by law.
However, the Customer is responsible for any decrease in the value of the Product resulting from handling other than what is necessary to establish its:
nature;
the characteristics;
functioning.
In such a case, the Seller may reduce the refund proportionally to the actual decrease in value found.
15. PRODUCT RETURN METHODS
When exercising the right of withdrawal, the Customer must return the Products within 14 days from the date on which they communicated the withdrawal.
The Products must be shipped to the following address:
Creazioni Italiane Worldwide E.Commerce Srls
Via Paradiso/Via Delle Rose
84025 Eboli (SA)
Italy
Before shipping, the Customer must notify the Seller of the withdrawal by writing to:
The Seller may provide the Customer with a return number or code to facilitate identification of the parcel.
The package must bear:
Customer's first and last name;
order number;
any return code;
wording “Return www.aurux.it”.
Direct return costs are borne by the Customer, unless it concerns:
Defective product;
Non-conforming product;
Product different from the one ordered;
Product damaged before delivery;
error attributable to the Seller;
different promotion or express communication by the Seller.
The Customer is invited to use a trackable shipping service and to keep the relevant receipt.
The Customer is responsible for any decrease in the value of the Product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.
The Products must be returned, as far as possible:
intact;
clean;
not damaged;
not altered;
complete;
in the original packaging;
with any tags;
with any labels;
with any certificates;
with any pouches;
with any boxes;
with any seals not removed, where applicable;
with all accessories received;
with any gifts connected to the purchase.
The absence of the original packaging does not automatically result in loss of the right of withdrawal, but may be considered when assessing any decrease in the value of the Product.
For jewelry, bracelets, foulard and ties, the Customer is invited to try the Product with care, avoiding uses that may compromise:
integrity;
cleaning;
scenting;
structure;
resaleability.
The Seller may reduce the refund when the decrease in value results from:
use beyond normal inspection;
damage;
alteration;
missing accessories;
missing components;
unnecessary handling.
The reduction must be proportionate to the actual decrease in value found.
23. CONTACTS
In the event of valid exercise of the right of withdrawal, Creazioni Italiane Worldwide E.Commerce Srls will refund the Customer all payments received relating to the returned Products.
The refund also includes any standard delivery costs paid by the Customer to receive the order.
Any additional costs resulting from the Customer’s choice of a more expensive type of delivery than the least expensive standard delivery offered by the Seller will not be refunded.
The refund will be made without undue delay and in any event within 14 days from the day on which the Seller was informed of the Customer’s decision to withdraw.
The Seller may suspend the refund until:
upon receipt of the Products;
or until the Customer has provided proof of having sent them back, whichever is earlier.
The refund will be made using the same payment method used by the Customer for the initial transaction, unless otherwise agreed without costs to the Customer.
In the event of payment by bank transfer, the Customer must provide the bank details necessary to issue the refund.
If the Product has decreased in value due to handling exceeding what is necessary to examine it, the Seller may reduce the refund proportionally.
The Seller will communicate to the Customer the reasons for any reduction.
17. LEGAL WARRANTY OF CONFORMITY
All new Products sold on the Site to consumers are covered by the legal warranty of conformity provided by the Consumer Code.
The party responsible to the Customer is:
Creazioni Italiane Worldwide E.Commerce Srls
The legal warranty lasts 2 years from delivery of the Product.
The Seller is liable to the Customer for lack of conformity existing at the time of delivery and becoming apparent within the period provided by law.
In the event of a lack of conformity, the Customer is entitled, according to the conditions and order provided by applicable law:
repair of the Product;
replacement of the Product;
proportional price reduction;
termination of the contract.
Repair or replacement must be carried out:
at no cost to the consumer;
within a reasonable period;
without significant inconvenience;
taking into account the nature of the goods;
taking into account the purpose for which the goods were purchased.
A price reduction or termination of the contract may be requested in the cases provided by law.
Termination cannot be requested when the defect is minor, within the limits provided by applicable law.
To activate the legal warranty, the Customer must contact the Seller at:
indicating:
first and last name;
order number;
Product concerned;
description of the defect;
date on which it was identified;
photographs or videos of the defect, when useful;
Customer contact details.
The Seller will provide instructions for any return or inspection of the Product.
When the defect is covered by the legal warranty, the costs necessary to restore conformity, including shipping costs, will not be charged to the Customer.
The following do not normally constitute original lack of conformity:
damage caused by improper use;
damage caused by impacts;
damage caused by drops;
breakage caused by pulling;
breakage caused by crushing;
scratches caused by use;
ordinary wear;
changes made by the Customer;
repairs carried out by unauthorized parties;
damage caused by failure to follow instructions;
damage caused by harsh detergents;
alterations caused by chemicals;
damage caused by perfumes, creams or cosmetics, unless otherwise stated;
damage caused by salt water or chlorine, unless the Product is expressly sold as suitable for such uses;
natural wear of the plating compatible with the stated characteristics;
natural differences in color, shape or finish of stones, pearls and handcrafted materials;
alterations to the silk caused by washing, drying or ironing that does not comply with the instructions.
Product care instructions do not limit the Customer’s rights when the damage results from:
from an original defect;
characteristics not corresponding to those declared;
a duration shorter than what can legitimately be expected based on the information provided;
from a lack of conformity recognized by law.
Any additional commercial warranties are in addition to the legal warranty and do not replace it.
18. PRODUCT CARE
The Customer is invited to store and use the Products following the instructions provided:
on the product page;
on the label;
in the package;
in any certificate;
Seller's instructions.
For jewelry not expressly indicated as waterproof or water-resistant, it is advisable to avoid prolonged contact with:
water;
perfumes;
creams;
detergents;
cosmetic products;
heavy perspiration;
sea water;
chlorine;
chemicals.
When a piece of jewelry is expressly described as waterproof or water-resistant, the characteristics and any limitations stated on the relevant product page apply.
For better preservation of jewelry, we recommend:
store them separately;
use soft pouches or cases;
avoid impacts;
avoid rubbing;
do not apply excessive pulling to chains;
use soft cloths;
do not use abrasive products unless specifically indicated.
For silk scarves and ties, the Customer must follow the washing, ironing and storage instructions indicated:
on the product page;
on the label;
in the package;
Seller's instructions.
Natural silk is a delicate material and must be protected from:
water;
perfumes;
cosmetics;
heat sources;
prolonged exposure to sunlight;
improper washing;
ironing at excessive temperature.
19. COMPLAINTS AND CUSTOMER SUPPORT
For any request relating to:
information about the Products;
orders;
payments;
shipments;
deliveries;
delays;
right of withdrawal;
returns;
refunds;
Defective products;
legal warranty;
after-sales support,
the Customer may contact the Seller:
Creazioni Italiane Worldwide E.Commerce Srls
E-mail: info@creazioniitaliane.it
PEC: creazioni-italiane@pec.it
The Seller undertakes to respond as soon as possible and, indicatively, within 5 working days.
The indicative period may be longer in case of:
holidays;
closure periods;
high number of requests;
need for technical inspections;
need for checks with the courier;
particularly complex situations.
20. PRIVACY
The Customer’s personal data are processed as set out in the Privacy Policy published on the Site.
The data controller for data relating to the management of the Site, orders, payments and the relationship with Customers is:
Creazioni Italiane Worldwide E.Commerce Srls
Tax Code and VAT number: 11429360966
PEC: creazioni-italiane@pec.it
Strictly necessary personal data may be disclosed to:
couriers;
transport companies;
payment service providers;
technical suppliers;
hosting service providers;
consultants;
accountants;
authorized parties;
public authorities, where required by law.
Recipients of the data may use them exclusively within the limits of the activities entrusted to them and applicable law.
The Customer is invited to consult the Privacy Policy and Cookie Policy before making a purchase.
21. APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions of Sale and contracts concluded through the Site are governed by Italian law.
Any mandatory protections granted to the consumer by the law of the country in which they habitually reside remain unaffected.
For disputes with a consumer Customer, the court of the consumer’s place of residence or domicile has jurisdiction where provided by applicable law.
For purchases made by professionals, businesses or persons who do not qualify as consumers, the Court of Salerno will have exclusive jurisdiction, unless mandatory jurisdiction or a different written agreement applies.
22. ALTERNATIVE DISPUTE RESOLUTION
The Customer may submit a complaint to the Seller by writing to:
The Seller will review the complaint and seek to provide a clear and timely response.
The consumer may also, where the conditions are met, use alternative dispute resolution bodies recognized by applicable law.
The European ODR platform for online dispute resolution has been discontinued and is therefore not indicated as an operational channel for submitting complaints.
The consumer’s right to apply to the competent judicial authority always remains unaffected.
Aquamarine:
For information, assistance, complaints, shipping, returns, refunds or warranty, the Customer may contact:
Creazioni Italiane Worldwide E.Commerce Srls
Tax Code and VAT number: 11429360966
REA: SA-452011
E-mail: info@creazioniitaliane.it
PEC: creazioni-italiane@pec.it
Operational Return Address
Creazioni Italiane Worldwide E.Commerce Srls
Via Paradiso/Via Delle Rose
84025 Eboli (SA)
Italy
The Customer must provide prior notice of withdrawal or a return request to:
Products must not be sent to the registered office unless expressly instructed otherwise by the Seller.
24. SHIPPING TIMES AND COSTS
Shipping Orders
Creazioni Italiane Worldwide E.Commerce Srls undertakes to hand the purchased Products to the carrier within 3 working days of payment confirmation, unless otherwise indicated on the product page or during the purchase process.
For payments made by bank transfer, the period starts from the actual crediting of the payment.
Working days do not include:
Saturday;
Sunday;
national holidays;
local holidays.
Delivery Times
The indicative delivery times, calculated from the date the parcel is handed to the carrier, are:
Italy: generally from 24 to 72 hours;
Calabria, Sicily, Sardinia, minor islands and remote areas: delivery times may be longer;
abroad: times vary according to the destination country, carrier, selected service and any customs checks.
Delivery times depend on the carrier and cannot be absolutely guaranteed by the Seller unless a binding date has been expressly agreed.
Any delays may depend on:
courier;
force majeure;
strikes;
weather events;
holidays;
customs inspections;
incorrect or incomplete address;
recipient absent;
failed collection;
other circumstances not directly controllable by the Seller.
The consumer’s mandatory rights in the event of non-delivery within the agreed or legally prescribed period remain unaffected.
Shipping Costs
Shipping costs are shown in the cart and during the purchase process before the order is confirmed.
Unless otherwise indicated by a promotion or at checkout:
shipping within Italy is free for orders of €50.00 or more;
for orders within Italy under €50.00, the shipping charge is €8.00 including VAT;
for shipments abroad, where available, the contribution is €10.00 including VAT, where applicable.
For shipments to countries outside the European Union, any:
duties;
import taxes;
customs charges;
customs clearance charges,
may be requested from the recipient by the competent authorities or the carrier, unless expressly stated otherwise at checkout.
The Seller reserves the right to change costs, thresholds and promotions for future orders.
Only the conditions displayed and accepted at the time of the order apply to the Customer.
Tracking
When available, the Customer will receive the shipment tracking code at the email address indicated in the order.
Tracking may take a few hours before becoming active in the carrier’s systems.
Delivery
Delivery is made to the address indicated by the Customer.
The Customer must provide an address:
complete;
correct;
reachable by the courier;
accompanied by a telephone contact number, when requested.
Any costs resulting from:
incorrect address;
incomplete address;
failed collection;
storage;
return of the goods;
new shipment,
may be charged to the Customer only when actually incurred and attributable to the Customer.
Shipping Support
For information, delays, undelivered parcels or problems with the tracking code, the Customer must contact:
Creazioni Italiane Worldwide E.Commerce Srls
E-mail: info@creazioniitaliane.it PEC: creazioni-italiane@pec.it
Customer service will carry out the necessary checks with the courier.