.png)
SHIPPING TIMES AND COSTS
SHIPPING TIMES AND COSTS
Shipping Orders
Creazioni Italiane Worldwide E.Commerce Srls, Tax Code and VAT No. 11429360966, undertakes to hand orders placed on the website over to the courier within 3 working days from confirmation of payment, unless otherwise indicated on the product page or during the purchase process.
For payments made by PayPal or credit/debit card, the 3-working-day period begins from confirmation of the order and payment.
For payments made by bank transfer, the 3-working-day period begins from the actual crediting of the amount to the Seller’s account.
Shipments are made through Poste Italiane or other couriers and shipping services used by the Seller.
Shipping Costs
Shipping costs are shown in the cart and during the purchase process before the order is confirmed.
Unless otherwise indicated by a promotion published on the website, the following costs apply:
Italy: free shipping for orders of €50.00 or more;
Italy: €8.00 shipping charge for orders under €50.00;
International orders: €10.00 shipping charge.
The Seller reserves the right to change shipping costs, thresholds and promotions for future orders.
The conditions displayed in the cart and accepted by the Customer at the time of the order shall always apply.
Delivery Times
AURUX undertakes to hand the order over to the courier within 3 working days from confirmation of payment, unless otherwise indicated on the product page or during the purchase process.
Delivery times after the parcel has been handed over to the courier depend on the courier and the destination and are not directly controlled or guaranteed by AURUX.
Delivery times may vary depending on:
destination;
islands, remote areas or locations that are difficult to reach;
periods of heavy logistics traffic;
holidays;
strikes;
weather conditions;
force majeure;
customs inspections for international shipments;
incomplete or incorrect addresses;
recipient absence.
Deliveries normally take place within a few working days after shipment, but any delivery times indicated are estimates only and are not binding unless a specific delivery date has been expressly agreed.
Unless otherwise agreed between the Parties, delivery of the goods to the consumer shall in any event take place without undue delay and within the period provided for by applicable law.
Article 61 of the Italian Consumer Code provides, in the absence of a different agreement, for delivery within 30 days from the conclusion of the contract.
Delivery Methods
Delivery is made to the address indicated by the Customer during the order process.
The Customer is responsible for the accuracy and completeness of the shipping address provided.
The Customer must correctly indicate:
first and last name;
street and street number;
apartment, staircase or other delivery details, where applicable;
postal code;
city;
province/state, where applicable;
country;
telephone number;
any additional information useful for delivery.
Deliveries will not be made to post office boxes unless the selected shipping service expressly allows it.
Delivery is considered completed at the address indicated in the order and in accordance with the procedures of the shipping service used.
Package Inspection on Delivery
At the time of delivery, the Customer is invited to check that:
the package is intact;
the packaging is not damaged, wet, opened or tampered with;
the number of parcels corresponds to that indicated in the transport documentation, where applicable.
In the event of visible damage to the packaging, tampering or other obvious anomalies, the Customer is invited to accept the parcel with a specific written reservation or, in more serious cases, to refuse delivery and promptly inform the Seller at the email address indicated on the website.
Signing for delivery without reservation may limit the possibility of contesting immediately visible external damage to the packaging, without affecting the consumer’s mandatory rights concerning hidden defects, lack of conformity or other rights provided by applicable law.
Transfer of Risk
In contracts concluded with consumers, the risk of loss or damage to the Products transfers to the Customer only when the Customer, or a third party designated by the Customer other than the carrier, physically takes possession of the Products.
If the Customer independently chooses a carrier other than those proposed by the Seller, the risk transfers to the Customer when the Product is handed over to the carrier chosen by the Customer, within the limits provided by applicable law.
Failed Delivery, Recipient Absence and Storage
The Customer must ensure that the delivery address provided is correct and that the recipient can be reached.
In the event of failed delivery for reasons attributable to the Customer, including:
incorrect or incomplete address;
recipient absent;
failure to collect the parcel;
failure to respond to courier notices;
unjustified refusal of delivery;
the parcel may be placed in storage or returned to the Seller.
In such cases, any documented storage, return or reshipping costs actually incurred and attributable to the Customer may be charged to the Customer.
If the parcel is returned to the Seller, Creazioni Italiane Worldwide E.Commerce Srls will contact the Customer by email to arrange reshipment or another solution.
Any new shipment may be made after payment of the applicable storage, return and reshipping costs, where due.
If the Customer does not respond within 7 days of the Seller’s communication, the Seller may suspend reshipment until new instructions are received.
RETURNS AND RETURN SHIPPING COSTS
Return Costs
The direct cost of returning the Product when exercising the right of withdrawal is always borne by the Customer.
AURUX does not provide prepaid return labels and does not reimburse return shipping costs relating to the exercise of the right of withdrawal.
The Customer must return the Product within 14 days from the date on which the Customer communicated the decision to withdraw to the Seller.
The deadline is met if the Customer sends the goods back before the 14-day period has expired.
The right of withdrawal in online contracts concluded with consumers is governed by Articles 52 et seq. of the Italian Consumer Code and by any other mandatory consumer protection rules applicable to the Customer.
Tracked Shipping for Returns
The Customer is strongly advised to make the return using a tracked shipping service.
The Customer should keep the shipping receipt and tracking code until the Seller confirms receipt of the return and the refund procedure has been completed.
Tracked shipping makes it possible to verify the shipping date and successful delivery of the parcel.
The Customer is responsible for arranging and paying for the return shipment when exercising the right of withdrawal.
Return Address
After notifying the Seller of the withdrawal, the Product must be returned to:
Creazioni Italiane Worldwide E.Commerce Srls
Via Delle Rose (già Via Paradiso) n. 10
84025 Eboli (SA)
Italy
Before shipping the return, the Customer must contact the Seller at:
The Customer should indicate:
first and last name;
order number;
Product to be returned;
reason for the request, if the Customer wishes to provide it;
tracking code for the return shipment, as soon as available.
Conditions of the Returned Product
The Product should be returned, as far as possible:
intact;
clean;
not used beyond what is necessary to establish its nature, characteristics and functioning;
not worn beyond normal inspection;
not washed;
not scented;
not altered;
not damaged;
complete with its packaging;
complete with tags;
complete with any seals;
complete with certificates;
complete with pouches;
complete with boxes;
complete with all accessories received.
For jewellery, bracelets, silk scarves and silk ties, the Customer is invited to handle the Product with particular care, avoiding any use that may compromise:
integrity;
cleanliness;
scent;
structure;
resale value.
If a returned Product has been used, damaged, altered, washed, scented or returned without packaging, tags, seals, certificates or accessories, the Seller may reduce the refund by an amount corresponding to the actual decrease in value, within the limits permitted by applicable law.
The absence of the original packaging or an accessory does not automatically result in the loss of the right of withdrawal, but may be taken into account if it has caused an actual decrease in the value of the Product.
Return Refunds
Where the right of withdrawal is validly exercised, Creazioni Italiane Worldwide E.Commerce Srls will issue the refund within the time limits provided by applicable law.
The Seller may withhold the refund until the returned Product has been received or until the Customer has provided evidence of having sent it back, whichever occurs first.
Direct return shipping costs relating to the exercise of the right of withdrawal are always borne by the Customer and are not reimbursed by AURUX.
Any additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery method offered by the Seller will not be reimbursed.
The refund will be made using the same payment method used by the Customer for the original purchase, unless otherwise agreed and provided that the Customer does not incur additional costs as a result of the refund.
Legal Guarantee
The rules above concerning return shipping costs apply to the exercise of the right of withdrawal.
They do not limit the Customer’s mandatory rights under the legal guarantee of conformity in the case of defective or non-conforming Products.
For defective or non-conforming Products, please refer to the AURUX Legal Warranty page.
INTERNATIONAL ORDERS
AURUX applies the same 14-day withdrawal procedure described above to international orders, without prejudice to any mandatory consumer rights applicable under the law of the Customer’s country of habitual residence.
For all international returns made under the right of withdrawal, the direct return shipping costs are always borne by the Customer.
AURUX does not provide prepaid international return labels and does not reimburse the cost of returning goods when the Customer exercises the right of withdrawal.
The Customer must arrange and pay for the return shipment to the AURUX return address in Italy.
For international returns, the Customer is strongly advised to use a tracked shipping service and retain proof of shipment and the tracking number.
GENERAL CHARACTERISTICS OF THE SHIPPING SERVICE
The shipping service may include, depending on the service used:
delivery to the address indicated by the Customer;
shipment tracking;
updates on delivery status;
proof of delivery according to the courier’s procedures;
any storage period in the event of failed delivery;
any return to sender in case of non-collection.
For information regarding shipping, delivery, storage or returns, the Customer may contact:
Creazioni Italiane Worldwide E.Commerce Srls
E-mail: info@creazioniitaliane.it
PEC: creazioni-italiane@pec.it
Telephone and WhatsApp: 333 1912150